Apologies for the disorganized sharing of various resources, approaches and angles to improve listening & communication skills.
Good list of qualities for long term goal:
Patience, patience, patience. Better communication is about building trust, an ongoing process one step at a time. It’s also about helping the other person sort through and untangle their inner mess.
Iceberg models to show the many layers underneath the surface of surface language, behaviors, events:
Listening model from Presencing Institute & Theory U by Otto Schammer:
Sam Kanner’s ‘The Groan Zone” model from his book Facilitator’s Guide to Participatory Decision-Making
Motivational Interviewing offers very good pragmatic approach & tools:
OARS – The 4 core skills of Motivational Interviewing:
Resist that ‘righting reflex’!
Anna Akana – 1 tip to become a better listener (Limiting the advice giving)
Listening is at least a two way dynamic communication process, there’s often a lot of noise (barriers) that many overlook:
NLP has a perspectives model which starts with including attention on 2nd position (other person, group, and environment), 3rd position (observer & meta) also provides a lot of useful information, and 4th position (collective & subjective We) is combing all 3 (1st + 2nd + 3rd position) helping Systems Thinking: